Privacy Policy

Your privacy matters to us. Learn how we protect your data.

Last Updated: May 13, 2026

At InteriorVidhya, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Platform and services.

By using InteriorVidhya, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1 Information We Collect

1.1 Personal Information

When you register or use our services, we collect:

  • Account Information: Name, email address, phone number, password
  • Profile Details: City, address, profile photo (optional)
  • Designer Information: Business name, credentials, portfolio, experience, specializations
  • Payment Information: Billing address, transaction history (payment card details are processed by secure third-party gateways)
  • Consultation Details: Project requirements, preferences, budget, property information

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent, click patterns, search queries
  • Location Data: Approximate location based on IP address (with your consent for precise location)
  • Cookies & Tracking: Session cookies, analytics cookies, preference cookies

1.3 Information from Third Parties

  • Social media profile data (if you sign in via social login)
  • Payment gateway transaction confirmations
  • Public records for designer credential verification

2 How We Use Your Information

We use your information to:

2.1 Provide Services

  • Create and manage your account
  • Process consultation bookings and payments
  • Match homeowners with suitable designers
  • Facilitate communication between users and designers
  • Process product orders and deliveries
  • Provide customer support and respond to inquiries

2.2 Improve Our Platform

  • Analyze usage patterns and user behavior
  • Conduct research and development
  • Test new features and optimize performance
  • Prevent fraud and enhance security

2.3 Marketing and Communication

  • Send transactional emails (order confirmations, appointment reminders)
  • Share promotional offers and newsletters (with your consent)
  • Notify you about new features, blog posts, or services
  • Conduct surveys and request feedback

2.4 Legal and Safety

  • Comply with legal obligations and regulations
  • Enforce our Terms & Conditions
  • Protect against fraud, abuse, and security threats
  • Resolve disputes and troubleshoot issues

3 How We Share Your Information

We do not sell your personal information. We may share data with:

3.1 Service Providers

  • Payment Processors: Razorpay, PayU, or other gateways for transaction processing
  • Hosting & Cloud Services: For data storage and Platform operations
  • Email & SMS Services: For communication and notifications
  • Analytics Tools: Google Analytics, Hotjar for usage insights
  • Customer Support Tools: CRM systems to manage inquiries

3.2 Designers

  • When you book a consultation, we share your name, contact details, and project requirements with the assigned designer
  • Designers have access only to information necessary to fulfill their services

3.3 Business Transfers

If InteriorVidhya is acquired, merged, or sold, your data may be transferred as part of the transaction. You will be notified of any such change.

3.4 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

4.1 Types of Cookies

  • Essential Cookies: Required for Platform functionality (login sessions, cart management)
  • Analytics Cookies: Track usage patterns to improve our services
  • Preference Cookies: Remember your settings and choices
  • Marketing Cookies: Deliver personalized ads and measure campaign effectiveness

4.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit Platform functionality.

4.3 Third-Party Tracking

We use Google Analytics, Facebook Pixel, and similar tools. These services have their own privacy policies.

5 Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Encrypted databases and secure servers
  • Access Controls: Role-based access for employees and partners
  • Regular Audits: Security assessments and vulnerability testing
  • Password Protection: Hashed and salted password storage

⚠️ Important: While we use reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6 Your Rights and Choices

You have the following rights regarding your personal data:

6.1 Access and Correction

  • View and update your account information in your profile settings
  • Request a copy of all personal data we hold about you
  • Correct inaccurate or incomplete information

6.2 Data Deletion

  • Delete your account at any time (some data may be retained for legal compliance)
  • Request deletion of specific data (subject to legal retention requirements)

6.3 Marketing Opt-Out

  • Unsubscribe from promotional emails via the link in any email
  • Opt out of SMS marketing by replying "STOP"
  • Adjust notification preferences in your account settings

6.4 Data Portability

Request a machine-readable copy of your data to transfer to another service

6.5 Objection and Restriction

  • Object to certain data processing activities
  • Request restriction of processing under specific circumstances

To exercise your rights, contact us at privacy@interiorvidhya.com. We will respond within 30 days.

7 Data Retention

We retain your data for as long as necessary to:

  • Provide services and maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our Terms
  • Prevent fraud and abuse

Retention Periods:

  • Active Accounts: Data retained while account is active
  • Deleted Accounts: Most data deleted within 90 days (legal records retained longer)
  • Transaction Records: Retained for 7 years for tax compliance
  • Marketing Data: Deleted upon unsubscribe or after 2 years of inactivity

8 Third-Party Links and Services

Our Platform may contain links to third-party websites, affiliate products, or external services:

  • We are not responsible for the privacy practices of third-party sites
  • Affiliate product links redirect to Amazon, Flipkart, and other retailers with their own privacy policies
  • Social media integrations are subject to their respective privacy policies
  • We recommend reviewing privacy policies of any third-party services you use

9 Children's Privacy

InteriorVidhya is not intended for children under 18 years of age.

  • We do not knowingly collect personal information from children under 18
  • If you are under 18, you must have parental consent to use our services
  • If we discover we have collected data from a child without consent, we will delete it promptly
  • Parents can contact us to request deletion of their child's data

10 International Data Transfers

Your data may be transferred to and processed in countries other than India:

  • Our cloud hosting providers may store data on servers in various countries
  • We ensure appropriate safeguards are in place for international transfers
  • Data transfers comply with applicable data protection regulations

11 Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time
  • Changes will be posted on this page with an updated "Last Updated" date
  • Significant changes will be notified via email or Platform notification
  • Continued use after changes constitutes acceptance of the updated policy
  • We encourage you to review this policy periodically

12 Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us:

Data Protection Officer - InteriorVidhya

Email: privacy@interiorvidhya.com

General Support: support@interiorvidhya.com

Phone: +91 XXXXX XXXXX

Address: [Your Business Address]

We will respond to your inquiry within 30 days.

Privacy Commitment

At InteriorVidhya, we are committed to:

  • ✓ Protecting your personal information with industry-standard security
  • ✓ Being transparent about how we collect and use your data
  • ✓ Giving you control over your information
  • ✓ Never selling your data to third parties
  • ✓ Complying with all applicable privacy laws and regulations

Last Updated: May 13, 2026

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