Privacy Policy

At InteriorVidhya, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Platform and services.

By using InteriorVidhya, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1 Information We Collect

1.1 Personal Information

When you register or use our services, we collect:

Account Information: Name, email address, phone number, password
Profile Details: City, address, profile photo (optional)
Designer Information: Business name, credentials, portfolio, experience, specializations
Payment Information: Billing address, transaction history (payment card details are processed by secure third-party gateways)
Consultation Details: Project requirements, preferences, budget, property information

1.2 Automatically Collected Information

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent, click patterns, search queries
Location Data: Approximate location based on IP address (with your consent for precise location)
Cookies & Tracking: Session cookies, analytics cookies, preference cookies

1.3 Information from Third Parties

Social media profile data (if you sign in via social login)
Payment gateway transaction confirmations
Public records for designer credential verification

2 How We Use Your Information

We use your information to:

2.1 Provide Services

Create and manage your account
Process consultation bookings and payments
Match homeowners with suitable designers
Facilitate communication between users and designers
Process product orders and deliveries
Provide customer support and respond to inquiries

2.2 Improve Our Platform

Analyze usage patterns and user behavior
Conduct research and development
Test new features and optimize performance
Prevent fraud and enhance security

2.3 Marketing and Communication

Send transactional emails (order confirmations, appointment reminders)
Share promotional offers and newsletters (with your consent)
Notify you about new features, blog posts, or services
Conduct surveys and request feedback

2.4 Legal and Safety

Comply with legal obligations and regulations
Enforce our Terms & Conditions
Protect against fraud, abuse, and security threats
Resolve disputes and troubleshoot issues

3 How We Share Your Information

We do not sell your personal information. We may share data with:

3.1 Service Providers

Payment Processors: Razorpay, PayU, or other gateways for transaction processing
Hosting & Cloud Services: For data storage and Platform operations
Email & SMS Services: For communication and notifications
Analytics Tools: Google Analytics, Hotjar for usage insights
Customer Support Tools: CRM systems to manage inquiries

3.2 Designers

When you book a consultation, we share your name, contact details, and project requirements with the assigned designer
Designers have access only to information necessary to fulfill their services

3.3 Business Transfers

If InteriorVidhya is acquired, merged, or sold, your data may be transferred as part of the transaction. You will be notified of any such change.

3.4 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

4.1 Types of Cookies

Essential Cookies: Required for Platform functionality (login sessions, cart management)
Analytics Cookies: Track usage patterns to improve our services
Preference Cookies: Remember your settings and choices
Marketing Cookies: Deliver personalized ads and measure campaign effectiveness

4.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit Platform functionality.

4.3 Third-Party Tracking

We use Google Analytics, Facebook Pixel, and similar tools. These services have their own privacy policies.

5 Data Security

We implement industry-standard security measures to protect your data:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted databases and secure servers
Access Controls: Role-based access for employees and partners
Regular Audits: Security assessments and vulnerability testing
Password Protection: Hashed and salted password storage

⚠️ Important: While we use reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6 Your Rights and Choices

You have the following rights regarding your personal data:

6.1 Access and Correction

View and update your account information in your profile settings
Request a copy of all personal data we hold about you
Correct inaccurate or incomplete information

6.2 Data Deletion

Delete your account at any time (some data may be retained for legal compliance)
Request deletion of specific data (subject to legal retention requirements)

6.3 Marketing Opt-Out

Unsubscribe from promotional emails via the link in any email
Opt out of SMS marketing by replying "STOP"
Adjust notification preferences in your account settings

6.4 Data Portability

Request a machine-readable copy of your data to transfer to another service

6.5 Objection and Restriction

Object to certain data processing activities
Request restriction of processing under specific circumstances

To exercise your rights, contact us at privacy@interiorvidhya.com. We will respond within 30 days.

7 Data Retention

We retain your data for as long as necessary to:

Provide services and maintain your account
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our Terms
Prevent fraud and abuse

Retention Periods:

Active Accounts: Data retained while account is active
Deleted Accounts: Most data deleted within 90 days (legal records retained longer)
Transaction Records: Retained for 7 years for tax compliance
Marketing Data: Deleted upon unsubscribe or after 2 years of inactivity

8 Third-Party Links and Services

Our Platform may contain links to third-party websites, affiliate products, or external services:

We are not responsible for the privacy practices of third-party sites
Affiliate product links redirect to Amazon, Flipkart, and other retailers with their own privacy policies
Social media integrations are subject to their respective privacy policies
We recommend reviewing privacy policies of any third-party services you use

9 Children's Privacy

InteriorVidhya is not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18
If you are under 18, you must have parental consent to use our services
If we discover we have collected data from a child without consent, we will delete it promptly
Parents can contact us to request deletion of their child's data

10 International Data Transfers

Your data may be transferred to and processed in countries other than India:

Our cloud hosting providers may store data on servers in various countries
We ensure appropriate safeguards are in place for international transfers
Data transfers comply with applicable data protection regulations

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time
Changes will be posted on this page with an updated "Last Updated" date
Significant changes will be notified via email or Platform notification
Continued use after changes constitutes acceptance of the updated policy
We encourage you to review this policy periodically

12 Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us:

Data Protection Officer - InteriorVidhya

Email: privacy@interiorvidhya.com

General Support: support@interiorvidhya.com

Phone: +91 XXXXX XXXXX

Address: [Your Business Address]

We will respond to your inquiry within 30 days.